What is IVR auto-attendant?
Have you ever called a business phone number and been answered by an automated greeting followed by a pre-recorded message? That’s an interactive voice response letting a customer and business phone system have a simple conversation that gives people the answers they need.
IVR auto-attendant is a professional call routing played to your customers and allowing them to choose from different options. A typical auto-attendant message sounds like “Welcome to 'myCompanyName, please press 1 for Sales, 2 for Accounts or 3 for Technical Support.”
You can configure up to 3 menu options, but you will need to provide us with the number to which each option must be connected
What are the benefits of IVR auto-attendant?
- Add an auto-attendant for just £3.30 per month
- Filter calls into specific departments or options
- Create a professional image to your business
- Streamline incoming calls
- Improve customer service by directing calls to correct departments
- You can also choose to redirect your calls to voicemail if the call is received out of office hours.
IVR Auto-attendant text-to-speech
Virtual Landline's IVR (Interactive Voice Response) auto-attendant with text-to-speech makes it easy to create a polished, professional call experience without recording anything yourself. Simply type the greeting or menu options you want callers to hear, and the system instantly converts your text into natural-sounding speech. You can choose from a selection of AI-generated voices—male, female, and various accents—to match the tone of your business or personal style. It’s a quick, flexible way to update messages, keep your phone system sounding fresh, and ensure callers are always guided smoothly to the right place.
How do I get IVR auto-attendant?
Virtual Landline’s IVR auto-attendant is available as a Pro feature for an additional £3.30/month and a £20 one off set up fee. Simply select the auto attendant when you set up your registration. Alternatively you can add IVR at any point by logging into your customer portal, going to Add Ons and selecting IVR Auto Attendent.
Welcome Message
What is Welcome message?
A Welcome Message is the greeting callers hear when they first connect to your Virtual Landline number. It’s your chance to create a professional first impression—whether that’s a simple “Thank you for calling” or a branded introduction with key information. You can easily upload a recording of your own voice or take advantage of our new AI voice feature, which can generate a polished, natural-sounding greeting for you. Either option ensures every caller is welcomed in a professional and consistent way.
What are the benefits of welcome message?
- Add a welcome messaget for just £1.00 per month
- Create a professional image to your business
How do I get a welcome message?
Virtual Landline’s welcome message is available as a Pro feature for an additional £1.00/month. Simply select the welcome message when you set up your registration. Alternatively you can add a welcome message at any point by logging into your customer portal, going to Add Ons and selecting welcome message.
*IVR Auto- Attendant is not available on the Pro Unlimited plan. Welcome message is included for free with the Pro Unlimited plan.