Mobile twinning is a term that is used to describe a business phone feature that allows you to connect a mobile phone number to a business landline extension. The idea of this feature is to allow certain employees, such as customer care representatives or salespeople, to be contactable even when working remotely. This gives the employee a flexible working environment, whilst also serving the company from the comfort of their home office.
The term “twinning” comes from the idea of combining both a mobile phone and a business landline, giving your employees the ability to stay on top of inbound leads.
Mobile Twinning: How does it work?
As we have mentioned previously, mobile twinning works by connecting a mobile phone with a business landline, but this cannot be done with every mobile phone and landline out there. You will first need to check if your landline is mobile twinning friendly, if not, there are other options out there, including Virtual Landline's virtual numbers.
If your landline is mobile twinning friendly, you should be able to follow the simple steps on your landline to set up a connection properly. This should then send all inbound calls to both devices simultaneously.
Mobile twinning with Virtual Landline
If your business landline does not have mobile twinning capabilities, that doesn't have to stop your business from enjoying this amazing feature. Here at Virtual Landline, if you purchase a virtual number, you can easily set up your number to be directed to several devices across the country. Our Follow-Me feature allows you to divert your business number to any UK landline or mobile number to receive incoming calls straight to your mobile.
Check out our other amazing benefits and features today.
What are the advantages of mobile twinning?
Remote working
One great advantage of mobile twinning is the opportunity to improve your remote working package. If your business relies heavily on incoming calls, employees can now operate out of the office, as calls are now redirected to their phones instead of having to sit in the office all day. The additional flexibility can allow employees to take their lunch breaks at home, allowing them to complete daily chores before they get home, and improving their work-life balance.
Wider talent pool
Having some flexibility when it comes to remote working can also allow your business to widen the talent pool you work within. People who may be put off by a large commute can now work from their local co-working space, or their favourite coffee shop.
Better customer service
There are many factors to consider when looking at how mobile twinning can result in better customer service. From improving employee happiness by enhancing their work-life balance, to giving additional opportunities for customers to have their questions answered by forwarding phone calls to employees' mobile phones, the improvements that can occur when used correctly are clear to see.
Mobile Twinning with the app
With our iOS or Android app, you can also dial out from your mobile as if you are calling from the office. The person you are calling sees your Virtual Landline number displayed, not your mobile number, which can help make a great business impression.
Second Line for your mobile
Virtual Landline helps you manage business and personal calls from one device, usually your smartphone. That way you get two lines on one phone, the first line is your Virtual Landline (usually used for business purposes) and the second one is your personal mobile. Using two numbers on one device is a pretty smart move if you want to keep your mobile number separate from your business contacts.
With Mobile Twinning you can use your smartphone as a personal and business device, allowing the convenience and flexibility to carry only one phone with you.
Transitioning from a single business phone number to a fully integrated phone system was a significant step, and Virtual Landline made the process seamless. Their platform offers a robust set of features—call routing, voicemail-to-email, multi-user support, and more—that were clearly explained and easy to implement. The onboarding process was smooth, and within just a few days, we began seeing improved efficiency and communication across the team. For any business seeking a scalable, cloud-based phone solution, Virtual Landline is a solid choice.
Kieran handled our recent transition to the new Virtual Landline call management system. The migration process of our business VoIP was smooth, and the onboarding video call to explain the system’s features and benefits was clear and informative. For anyone considering Virtual Landline as their VOIP service provider, rest assured—you’re making a reliable choice.
Virtual Landline made the setup process refreshingly simple. Their range of plans offers excellent flexibility and affordability, making it easy to find the right fit for your needs. What really stands out is the scalability of the service—it's reassuring to know that as my business grows, Virtual Landline has the features and support in place to grow alongside it. A smart choice for any business looking for reliable VOIP solutions.
Great to speak to a UK based call centre on the phone, Dan couldn't have been more helpful and friendly! Everything was explained clearly, and the switch over to Virtual Landline from my old copper landline went really smoothly. It did exactly what it promised. Really happy with how easy it all was.